Suggestions, Comments and Complaints

If you have any suggestions or comments, please complete our online form.

Complaints

We follow the NHS PALS procedure when dealing with complaints. Please make any complaints in writing to the practice manager. 01502 719567.

Alternatively, you may wish to take the complaint to NHS England’s complaints department. NHS England is the commissioner or purchaser of primary care, ie GPs, dentists, opticians, pharmacy and some specialised services.

You can contact the complaints team at NHS England:

  • By post to:
    NHS England
    PO Box 16738
    Redditch
    B97 9PT
  • By email to: england.contactus@nhs.net (Please state: ‘For the attention of the complaints team’ in the subject line.)
  • By telephone: 0300 311 22 33 (Monday to Friday 8:00 to 18:00, excluding English Bank Holidays)

If you feel the practice’s response is not satisfactory, you may contact the parliamentary and health service Ombudsman who will review your complaint and the practice’s response.