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September Newsletter

Kirkley Mill Surgery's September newsletter is now available: Kirkley Mill GP Surgery recently received a ‘Good’ rating following a Care Quality Commission (CQC) inspection, Staff Changes, Kirkley Mill Surgery Patient Participation Group (PPG), Get vaccinated against flu before Vince the Virus finds you and much more. Click September Newsletter

Local GP Surgery achieves 'Good' rating following latest CQC inspection 

We are delighted to announce that Kirkley Mill GP Surgery recently received a ‘Good’ rating following a Care Quality Commission (CQC) Inspection held on 15th August 2019.

Among the reasons for the Surgery’s improved rating the CQC highlights:

  • Patients were supported, treated with dignity and respect and were involved in decisions about their care and treatment.
  • Results were in line with or above local and national averages.
  • Patients’ needs were met by the way in which services were organised and delivered. Eg Three practices working together to deliver an ‘on the day’ service from 3pm to 6.30pm.
  • Feedback from patients on the day of inspection was positive about the care received by the practice.

The CQC previously rated Kirkley Mill “inadequate” after a 2018 inspection which found numerous areas of concern.

Dr Tom Curtis, Primary Care Medical Director for the Suffolk GP Federation, was delighted with the news. He said, “The findings of this CQC inspection are the result of the tremendous hard work carried out by the amazing surgery team.  We are continuously striving to improve patient care, and are pleased that the CQC recognise the achievements to date despite the challenges general practice faces.”

Dr Liam Stevens, Chair of NHS Great Yarmouth and Waveney Clinical Commissioning Group who commission the service said “We are delighted with the recent ‘Good’ rating awarded by the CQC at Kirkley Mill. This result is a reflection of a continued commitment to the delivery of high quality, safe care to each and every patient. Congratulations to the team”

The CQC carries out regular planned inspections of GP practices across the country and provide detailed feedback and overall ratings of Inadequate, Requires Improvement, Good or Outstanding.

Individual ratings for Kirkley Mill Surgery were:

  • Are services safe? – Good
  • Are services effective? – Requires Improvement
  • Are services caring? – Good
  • Are services responsive to people’s needs? – Good
  • Are services well-led? – Good

The full report can be read here.

Drop in sessions with a GP for The Homeless

 Are you homeless or facing homelessness, sofa surfing or living in temporary accommodation?

Do you find it difficult to engage with health services?

 If so we would like to invite you to our FREE drop in clinic. This allows you access to a GP who is experienced in dealing with homeless patients in a confidential environment.

Clinics will be held at:

Bridge View Day Centre, 7-8 Commercial Road, Lowestoft, NR32 2TD

 Between 10:00-12:00 noon on the following dates:

Tuesday 21st May 2019

Tuesday 4th June 2019

Tuesday 18th June 2019

Tuesday 2nd July 2019

Tuesday 16th July 2019

Then every 1st and 3rd Tuesday of each month

Information Governance

You may be aware of a recent fine issued to Bounty, a pregnancy and parenting club, by the Information Commissioner for sharing information with third parties without making the public aware. You can find more information by clicking this LINK. The practice takes privacy and lawful use of information seriously and works hard to ensure that our service providers, partners and suppliers are trustworthy and compliant and although the practice is not directly affiliated with Bounty, we have looked into the matter to provide our patients with reassurance.

The Information Commissioner has recognised that the information sharing was an historic practice that ceased before recent changes in data protection law came into force. Bounty have confirmed that they have stopped selling details of members who sign up and that they have implemented robust data protection practices. They also have a privacy policy that now explicitly states they have stopped sharing data with those data brokerage firms and will never sell members information in the future. Finally, they have appointed an independent data expert who will assess Bounty’s procedures annually and publish the findings on the Bounty website.

Should you have any questions or concerns, please do let us know.

Important update

From the 2nd January 2019, Kirkley Mill Surgery is changing the way it operates and has trained some of it staff as ‘Care Navigators’ so they can direct patients to the most appropriate clinician to meet their needs.

Suffolk GP Federation, which took on the running of the practice last year, said the new way of working will allow them to continue to provide “safe, appropriate and sustainable” care.

If patients don’t see a GP, they could be directed to a nurse practitioner, practice nurse, or pharmacist, all of whom are supervised by a doctor.

Dr Paul Driscoll, medical director and chairman of the Suffolk GP Federation, said: “The shortage of GPs in Suffolk has been well documented, and recruitment has been particularly difficult in Lowestoft.

“We currently have one and a half full-time permanent GPs but are unlikely to recruit additional permanent doctors. As a result, it’s important that we maintain a manageable workload for our clinicians – otherwise they will become ill and leave – making the situation worse.

“If we are to continue to provide safe, appropriate and sustainable care, then we must change the way the practice operates.”

When all appointments have been allocated for the day patients will be redirected to self-care or asked to call the next day.

Dr Driscoll continued: “Care Navigators are now common in many GP practices across the UK. They treat a patient’s call with the same level of confidentiality as a clinician and ensure patients are always seen by the right healthcare professional.

“These clinicians have specialist knowledge on a range of conditions, which helps to free up doctors’ time for the more complex cases and allows patients to be seen quicker.”

Additionally, staff changes at the practice include the recruitment of a permanent GP, Dr Nancy Loader, and Maxine Hunt, Practice operations manager responsible for managing the practice.

The changes:

  • Appointments will only be available on the day a patient contacts the practice, other than those for a nurse or healthcare-assistant clinics (e.g. blood tests or routine clinics for long-term conditions such as diabetes)
  • Appointments will be released at 8am and 1pm
  • Patients will be offered two alternative appointment times to choose from
  • Appointments will be prioritised for patients who have been determined as clinically urgent.
  • When no appointments are available, patients will be directed to alternative sources such NHS 111 or the NHS Choices website, or asked to phone back the next day
  • Patients who believe they need a home visit are asked to request this before 10am
  • Some services such as routine ear syringing will no longer be available

Please read our latest newsletter to find out more about the important changes being made to the way the practice operates from the 2 January 2019. Read the Winter newsletter here.

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